Help Center

The processing

Generally it takes 3/4 working days from the confirmation of payment by the administration for the production of t-shirts. In case the material is not available, you will be contacted as soon as possible by email. Gadgets and Full Print T-Shirts require a few extra working days.

We try to process all orders as soon as possible, but if you have extreme urgency you can request the Express processing.

We will contact you via email to try to find the most appropriate solution.

Shipment

You will receive by email the tracking code to monitor the shipment, in this way you will be aware of the delivery date.

DHL delivers almost all orders in 24/48h working hours, SDA/Poste Italiane instead in 3/8 working days.

The courier will try the delivery a second time, we advise you to have the package sent to always controlled place.

Carloforte, Ponza, Leni Lipari, Santa Marina Salina, La Maddalena, Ustica, Favignana, isole Tremiti, Livigno.

Center Withdrawal

In the “Information” tab of the checkout you can select the office where you would like to pick up the order, once your order is ready, you will receive by email a communication to print / exhibit. For more information contact us by email.

 

The withdrawal can be made in Via Giotto, 9 31021 Industrial Area S.p.z. (TV) from Monday to Friday from 9.00 a.m. to 12.30 p.m. (The time may be modified).

Payment Methods

You can pay by Paypal, credit card or bank transfer. Payment by card or prepaid card is also available via Paypal via the “Pay as Guest” function.

The payment by bank transfer involves an extension of the processing time. The order in this case will be accepted once the transaction is confirmed and will appear only then in the personal section of your account. Bank Transfer Detail:

Studio Venart SRL
iban: IT34H0585602046108571436379
Volksbank

CAUSAL: Ideatshirt #Order Number

ATTENTION:  the order is cancelled if after 7 working days the transition is not confirmed.

Return management

If the goods you have received are incorrect, damaged or defective, you can use the right of withdrawal and we will replace the goods. It is not possible to exercise the right of withdrawal for customizable goods, but if the item should be damaged or wrong we will still provide for its replacement. The item that will replace the wrong, damaged or defective product may not be subject to further changes by the customer (no size change or changes to the graphics). The right of withdrawal is exercisable within 14 days from the moment you receive the article. The dispute cannot be made if the label of the product is removed.

Contact us via e-mail at the email address: [email protected] and we will assist you. If the product has any material defects, please email us at [email protected], attaching the images of the defect.

Printing quality

The t-shirt, unless otherwise indicated, is printed with DTG (Direct to garment) technique, keeping it soft to the touch.

The ink used for T-shirt printing is water-based, anti-allergic and also suitable for children.

The colors are converted to CMYK before being printed on the t-shirt! The four-colour process results in a less luminous result than the previews shown by the monitor. Contact us in advance if you want more information.

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You’ll get free shipping with your first order of at least two items.